Typically, Mediacom’s customer care team responds to messages within a couple of hours. Even when posting a public message, it’s recommended to send a private one, as well.
Mediacom maintains several active social media accounts, including a Facebook page and two different Twitter accounts. You may have to interact with a virtual assistant before being assigned a live customer service representative.Ĭustomers are also able to contact customer support by reaching out on social media. Using the live chat can be one of the faster ways to contact customer support. To access the live chat, make sure that you’re signed into your Mediacom account while visiting Mediacom’s contact page.
This is typically recommended for simpler concerns, as it can be difficult to describe complicated concerns over text.